Descripción
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NETGEAR understands that the integrity of your network directly impacts the success of your business. This is why we have designed a cost-effective and flexible portfolio of service offeringswhich suit your business needs. Backed by a team of NETGEARs R&,D engineering, our technicalsupport engineers will ensure that your NETGEAR products operate even more efficiently andreliably, enabling you to focus attention on your core business.
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NETGEARs OnCall 24×7 contract provides unlimited phone and email technical support for yournetworking and storage products. The customer receives an exclusive toll-free priority phone line access to our technical experts for advanced configuration , and trouble shooting support.
Specifically, the OnCall 24×7 covers the following:
- 24×7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year.
- 24×7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues.
- Express hardware replacement for arrival within next business day (NBD).1 , This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue.
- Escalation management with Plan of Action (POA).
- Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting , guides, and software maintenance releases.
- Software Maintenance Releases Notification, a service that automatically sends you an email notification , upon the availability of maintenance and patch releases, as well as enhancements.
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